Use cases
How we work in practice.
Four real scenarios —anonymized— showing how we apply our three service areas to concrete problems. Each one with problem, approach and measurable outcome.
Pluton is a young company. These scenarios reflect the kind of work we do and the impact we aim for. As soon as a customer agrees to appear by name, we'll add it here.
Use cases
Professional services · Custom software
Professional firm: 100% digital client onboarding
- Starting point
- A 40-person firm running client onboarding on paper: physical signatures, ID photocopies, manual entry into the document manager, email reminders. Constant administrative rework.
- How we tackled it
- Custom application with digital onboarding flows, OTP-based signing, ID OCR scan and two-way sync with the existing document manager. Initial 4-week sprint, 6 follow-up evolutions over the next 6 months.
Outcome
−68%
average onboarding time per client
+3 h
freed per employee per week
0
manual data re-entry
Logistics · Automation & AI
Logistics operator: delivery confirmation via WhatsApp + AI
- Starting point
- 400 daily deliveries confirmed by phone call. Three dedicated operators, frequent tracking errors, ERP update delays and recurring customer complaints.
- How we tackled it
- WhatsApp Business API integration, AI classifier interpreting free-form replies ("received", "nobody home", "talk to warehouse") and automatic ERP update. End-to-end traceability in an in-house panel.
Outcome
−82%
confirmation calls
99.4%
deliveries with status updated within 2 min
1
operator now covers what 3 used to
Multi-site retail · In-house product
Retail chain: migration to Nexo for 200+ employees
- Starting point
- Chain with 12 stores using an international HR SaaS. High cost, 5–7 day support tickets, imprecise geolocation, and two prior Labour Inspection warnings for incomplete time tracking.
- How we tackled it
- Migration to Nexo with multi-site setup, store-level geofencing, automatic reconciliation with the existing payroll system. Zero downtime: both platforms running in parallel for 2 weeks.
Outcome
−45%
annual license cost
≤4 h
average support response time
0
Labour Inspection issues in 12 months
Technology · Evolutionary support
Inherited B2B SaaS: reactivating an abandoned product
- Starting point
- A SaaS product with 800 active customers whose original team had disbanded. Two years without evolution, growing technical debt, 12% annual churn and support handled by the product owner with no bandwidth for improvements.
- How we tackled it
- Two-week technical diagnosis, quarterly evolution plan prioritized by impact/effort, ongoing support with defined SLA and real observability (logs, metrics, alerts). The product owner gets their time back for product work.
Outcome
100%
monthly uptime sustained
4
evolutions shipped in 6 months
5%
new annual churn (down from 12%)
Contact
Let's talk.
Tell us what you need and we'll propose a realistic plan.